By Jaymin Bhuptani

Guest author Jaymin Bhuptani is the CEO of Email Uplers (formerly EmailMonks).

No matter how long you’ve been sending marketing emails, the overall process has remained more or less the same: You acquire leads. You create an email campaign. You launch the campaign. You monitor the performance and tweak the future campaign. 

What has changed over the years are the strategies you implement at every stage of the email marketing process. These changes can be attributed to many factors, such as:

  • Technological advancements
  • Shifts in subscriber behavior
  • Altered consumer perceptions
  • Modifications to the laws in certain countries (GDPR)

Although these changes don’t happen every year, it’s good practice to revise existing email marketing strategies in order to identify any gaps and then bridge them. 

In this article, we look into five game-changing email marketing strategies that you should adopt in 2020.

Check Out Our Inbound Marketing Playbook for 2020 and Beyond Playbook

1. Be More Considerate

The first quarter of 2020 gripped the whole world in a pandemic. This has changed the way people shop online, respond to different messaging, as well as their overall emotions. Email opens have taken a hit, and email skimming has increased. Although the pandemic may end in a few months, its aftereffects may linger till the end of 2020 or beyond. So if you haven’t been sending emails that sound like they’re from an actual human, this is the time to begin doing so. What your customers want right now is not a brand suggesting a purchase to increase sales, but a person recommending a way to address a problem they’re facing. 

The email below from Taco Bell is an excellent example of this. Although their restaurants are closed for dine-in, they encourage customers to order pick-up or delivery. They also built trust by mentioning how they’re taking precautions.

Screen Shot 2020-05-29 at 10.56.30 AM

(Source: ReallyGoodEmails)

2. Create Hyper-Personalized and Micro-Segmented Email Campaigns

Personalization has been associated with email marketing for a while now, but with the amount of data available using modern technology, there’s demand for a better personalization tactic. Marketers are no longer using the first name as a personalization tactic but are using recipient demographics to create custom email content. They’re also making changes to send timings. Going a step further, marketers are combining dynamic email content with micro-segmentation criteria to send emails that only serve the content that a subscriber is interested in. 

The e-commerce industry uses hyper-personalization in cart abandonment emails and upsell/cross-sell emails to create exclusivity. In the Asics example below, the email not only displays the product images in the abandoned cart, but it also upsells some of the best sellers in the browsed category.Screen Shot 2020-05-29 at 10.58.08 AM

(Source: ReallyGoodEmails)

3. Promote User-Generated Content in Your Email to Improve Engagement

People love getting acknowledged and gaining exposure for something good. Periodically creating emails that appreciate subscribers helps improve user engagement and also aids in understanding what kind of content works with them. Sharing any form of user-generated material such as posts, images, or videos in your emails has the following advantages:


People respond better to the words of another person than they do to a brand. Word-of-mouth marketing grabs people’s attention and encourages engagement.


In the world of diminishing attention spans, people typically ignore brand banners and focus on content from other people. Content becomes more memorable for subscribers when it has other people in it.


A significant 79 percent of consumers report being highly influenced by user-generated content. By including user-generated content in your emails, you motivate subscribers to take action in the direction you want. 

Travel agencies and online retailers can be significantly benefited by including user-generated content in their promotions. The email templates from Jetstar and Kmart are two examples of how brands nailed user-generated content in emails.Screen Shot 2020-05-29 at 10.59.30 AM

Screen Shot 2020-05-29 at 10.59.39 AM

 (images source: Campaign Monitor)

4. Periodically Ask for Feedback

Email metrics help you understand the performance of an email campaign, but you don't get the complete picture of a marketing effort by relying on the metrics alone. To understand customers’ perspectives, ask for their feedback. For unbiased reviews, send feedback request emails based on specific criteria such as:

  1. A certain number of purchases
  2. A predetermined subscription length
  3. Event participation
  4. Special occasions
  5. Personal milestones (subscriber count, sales, years, and so on)

This email from Flywheel is an excellent example of a feedback email done right. To improve their content, they directly asked their customers for feedback. As an incentive, the customers earned a chance to win a T-shirt, an excellent marketing stunt for maximum customer engagement.

Screen Shot 2020-05-29 at 11.31.24 AM

(Source: ReallyGoodEmails)

5. Add a Face and Personality to Your Marketing Emails

People have developed an immunity to flashy ads and email campaigns. They’re looking to interact with brands that are run by actual people. Adding a personality to your emails makes them sound less robotic, and associating a face to your emails gives your brand an identity that creates an emotional bond with your subscribers, humanizes your brand, and builds brand authenticity. More brands are sending emails (even if automated) from an individual email address, such as instead of Giving your emails a personal identity makes it easier to implement storytelling in your emails.

The following email by MailerLite nails it by having their CMO tell their success story. This encourages subscribers to interact with the email.Screen Shot 2020-05-29 at 11.32.50 AM

(Source: ReallyGoodEmails)

As we near the middle of 2020, now is an excellent time to rethink your email marketing strategies and rework your email marketing plans. We hope the strategies mentioned above can help you send better emails in the rest of 2020.


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Jaymin Bhuptani

About the author

Jaymin Bhuptani is the CEO of Email Uplers (formerly EmailMonks), one of the leading email template production companies. A true visionary with a passion for web technologies, digital marketing, and all things business growth, Jaymin loves contributing to everything digital. His favorite areas include email design, custom Mailchimp template production, and email campaign management, as well as web development. Read more articles by Jaymin Bhuptani.

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