Stay connected with your customers.
Find out how your customers are interacting with your brand. HubSpot’s Service Hub offers a centralized customer portal so you can get a unified view of every customer interaction. With tools such as live chat and omni-channel messaging, SmartBug can help you keep the conversation with customers going, provide support, and deepen your relationships.
Optimize your team's efficiencies.
Get more accomplished in less time with a fully integrated CRM to support you and your team at every stage of customer engagement. Leverage HubSpot’s shared inbox and conversation intelligence to streamline and accelerate customer communication. With the help desk and ticketing functionality, together we can prioritize customer inquiries and forward them to the right internal teams.
Boost customer satisfaction as you scale.
Learn what's clicking with your customers and where they're getting stuck, so you can remain nimble as you pivot your approach. SmartBug will conduct customer feedback surveys to assess customer satisfaction and identify areas of improvement. Allow us to centralize training materials, resources, and guides for your customer service support team so each customer resolution is only a few clicks away.
Customer Portal
Gain control and flexibility over your customer portal. Quickly access ticket conversations between both your customers and your customer support representatives for speedy resolution.
Fully Integrated CRM
Shared Inbox
Knowledge Base
Make it easy for customers to find the information they need with a searchable library of videos, articles, and other resources. Reduce the number of service requests and improve customer satisfaction.
Help Desk Automation
Prioritize customer requests with HubSpot's automated help desk and ticketing. Cut out the middleman and get customers the answers they need without human intervention and the associated delays.
Custom Feedback
Allow customers to share details about their experience through NPS, CSAT, CES, and custom surveys. Then, assess your customer feedback to identify trends and resolve persistent issues.
Reporting
Analyze customer data and gain new insights through customizable automation and reporting. Improve the level of support you deliver and track the trajectory of customer engagement.
Live Chat
Don't miss an opportunity to get the conversation going and be the answer your customers need. Engage with your customers quickly via chat to solve their order issues or provide information they need.
Omni-Channel Messaging
Ease communication and encourage authentic customer interaction. Give your customers multiple channels to access so you can provide the very best customer experience.
What Our Clients Say
As the manager of over 70 providers in the HubSpot Service Marketplace, SmartBug Media managed to stand out above the rest in several ways—no small feat.
The spectrum of knowledge and expertise in all things inbound, website development, HubSpot CMS, and lead gen is amazing.
They are Jedi Masters when it comes to HubSpot and are wonderful teachers/coaches when it comes to looping you in on how to utilize it to your advantage.
Decided to take a chance and go with HubSpot's No. 1 partner. The SmartBug team not only delivered great results but working with them couldn't have been easier.
Their unparalleled expertise in HubSpot, inbound practices, and marketing in general [...] has made them a trusted advisor resource unlike any other we have experienced.
If you are thinking about hiring an agency to help with your inbound marketing, SmartBug Media is someone you should contact.
SmartBug knows HubSpot intimately and have achieved the impossible on multiple occasions for us.
Not only was the creative work outstanding, but the knowledge [...] that SmartBug Media has of the HubSpot platform is superior to any other service provider that we contacted.
After two websites, a lot of inbound marketing work, and a HubSpot management program for one of our portfolio sites, it's clear that SmartBug Media knows what they're doing.
If you are working within HubSpot, SmartBug has the people and know-how to build your website.
From start to finish, SmartBug Media was absolutely amazing. We migrated our CRM from Salesforce and had quite a few custom items we wanted built and SmartBug replicated what we were wanting. Our main point of contact, Mike Wolfe, was very professional and knowledgeable about HubSpot and worked very hard to set up our CRM to our expectations and standards.
SmartBug has been a crucial agency partner for us over the past seven years. We have a lean team internally, so SmartBug functions like extended team members. They handle all of our digital marketing, content marketing, and websites. They are [...] quick, responsive, and flawless at project management. They have particular expertise in inbound content marketing, HubSpot, and paid digital advertising. I highly recommend SmartBug!
