HubSpot's Service Hub
SmartBug can help you stay connected to HubSpot’s CRM platform as you nurture customer relationships and maximize your team’s efficiency.
SmartBug's HubSpot Accreditations:


What Our Clients Say
As the manager of over 70 providers in the HubSpot Service Marketplace, SmartBug Media managed to stand out above the rest in several ways—no small feat.
After two websites, a lot of inbound marketing work and a HubSpot management program for one of our portfolio sites, it's clear that SmartBug Media knows what they're doing.
They are Jedi Masters when it comes to HubSpot and are wonderful teachers/coaches when it comes to looping you in on how to utilize it to your advantage.

Nurture customer relationships.
HubSpot’s Service Hub offers a centralized customer portal so you can get a unified view of every customer interaction. With tools like Live Chat and Omni-Channel Messaging, SmartBug can help you keep the conversation with customers going, provide support, and deepen your relationships.

Optimize departmental efficiencies.
Get more accomplished in less time with a fully integrated CRM to support you and your team at every stage of customer engagement. Leverage HubSpot’s Shared Inbox and Conversation Intelligence to streamline and accelerate customer communication. With the Help Desk & Ticketing functionality, together we can prioritize customer inquiries and forward them to the right internal teams.

Improve customer satisfaction.
SmartBug can conduct customer feedback surveys to assess customer satisfaction and identify areas of improvement. Allow us to centralize training materials, resources, and guides for your customer service support team so each customer resolution is only a few clicks away.
HubSpot's Service Hub Standout Features:

Customer Portal
Gain control and flexibility over your customer portal. Quickly access ticket conversations between both your customers and your customer support representatives for speedy resolution.

Fully Integrated CRM
Shared Inbox

Knowledge Base
Make it easy for customers to find the information they need with a searchable library of videos, articles, and other resources. Reduce the number of service requests and improve customer satisfaction.
Help Desk Automation
Prioritize customer requests with HubSpot's automated Help Desk & Ticketing. Cut out the middleman and get customers the answers they need without human intervention and the associated delays.

Custom Feedback
Allow customers to share details about their experience through NPS, CSAT, CES, and custom surveys. Then, assess your customer feedback to identify trends and resolve persistent issues.

Reporting
Analyze customer data and gain new insights through customizable automation and reporting. Improve the level of support you deliver and track the trajectory of customer engagement.

Live Chat
Don't miss an opportunity to get the conversation going and be the answer that your customers need. Engage with your customers quickly via chat to solve their order issues or provide information they need.
Omni-Channel Messaging
Ease communication and encourage authentic customer interaction. Give your customers multiple channels to access so you can provide the very best customer experience.
Frequently Asked Questions
Can SmartBug help me integrate third-party software and tools with HubSpot’s software?
Yes! Take a look at HubSpot’s Marketplace App, which includes 1,250 integrations, so you can see which tools have native integrations that you can use day in and day out. We can also build custom integrations to make sure you’re getting the most of your data.
How can SmartBug help me with customizing my HubSpot Sales and Service Hubs?
We can use custom objects to snap together customer data across your CRM and access insights using a single, centralized dashboard.
Don't waste time toggling between siloed tools and platforms. With HubSpot's Service Hub, you can view, store, and resolve tickets because customer data and activities are all stored under one roof.
Looking to offload the customization of your Service Hub so you can focus on the bigger picture? SmartBug can help.
Get in touch with our team to learn more about how we can tailor each of your hubs to ease your day-to-day demands.
How does SmartBug support Service Hub connections with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub?
HubSpot delivers a fully integrated CRM, so whether you need help managing operations, sales, or marketing, together we can access all of the customer information we need in one place.
Get in touch with our team to learn more about how we can tailor each of your hubs to ease your day-to-day demands.
My company is already using a CRM system. Can SmartBug help us integrate it with HubSpot's Service Hub?
Yes. With SmartBug integration and migration services we can support your needs. HubSpot offers a fully supported, native Salesforce integration so you can stay on top of customer demands without slowing down. Get access to other CRMs with simple integrations, including Microsoft Dynamics.
Need help with complex, custom HubSpot implementation? SmartBug can do that, too.
Learn more about our HubSpot implementation and migration services.