HubSpot's Service Hub

SmartBug can help you stay connected to HubSpot’s CRM platform as you nurture customer relationships and maximize your team’s efficiency.

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SmartBug's HubSpot Accreditations:

HubSpot Academy Advanced Implementation Certified LogoHubspot Solutions Partner Program Logo

What Our Clients Say:

Liz Ricklefs

As the manager of over 70 providers in the HubSpot Service Marketplace, SmartBug Media managed to stand out above the rest in several ways—no small feat.”

Liz Ricklefs

HubSpot, Services Marketplace

Not only was the creative work outstanding, but the knowledge... that SmartBug Media has of the HubSpot platform is superior to any other service provider that we contacted.”

Justin Stensrud

SouthStar Communities, Director of Marketing

They are Jedi Masters when it comes to HubSpot and are wonderful teachers/coaches when it comes to looping you in on how to utilize it to your advantage.”

Jonathan Higgins

Health Data Vision, Social Media Manager

Kamau Coleman

After two websites, a lot of inbound marketing work and a HubSpot management program for one of our portfolio sites, it's clear that SmartBug Media knows what they're doing.”

Kamau Coleman

Diamon Rock Partners, Managing Partner

The spectrum of knowledge and expertise in all things inbound, website development, HubSpot CMS and lead gen is amazing.”

Peter Mastrangelo

Harmony Healthcare International, Chief Financial Officer

Brian Halligan

If you are thinking about hiring an agency to help with your inbound marketing, SmartBug Media is someone you should contact.”

Brian Halligan

HubSpot, CEO & Co-founder

If you are working within HubSpot, SmartBug has the people and know-how to build your website.”

Michael Gin

Nomis, Creative Director

Nurture customer relationships in HubSpot

Nurture customer relationships. 

HubSpot’s Service Hub offers a centralized customer portal so you can get a unified view of every customer interaction. With tools like Live Chat and Omni-Channel Messaging, SmartBug can help you keep the conversation with customers going, provide support, and deepen your relationships. 

Shared Inbox and Conversation Intelligence in HubSpot

Optimize departmental efficiencies. 

Get more accomplished in less time with a fully integrated CRM to support you and your team at every stage of customer engagement. Leverage HubSpot’s Shared Inbox and Conversation Intelligence to streamline and accelerate customer communication. With the Help Desk & Ticketing functionality, together we can prioritize customer inquiries and forward them to the right internal teams. 

Manage customer satisfaction in HubSpot

Improve customer satisfaction.

SmartBug can conduct customer feedback surveys to assess customer satisfaction and identify areas of improvement. Allow us to centralize training materials, resources, and guides for your customer service support team so each customer resolution is only a few clicks away.

HubSpot's Service Hub Standout Features:

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Customer Portal

Gain control and flexibility over your customer portal. Quickly access ticket conversations between both your customers and your customer support representatives for speedy resolution. 

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Fully Integrated CRM

View your customers' engagement from a holistic point of view so you can provide immediate and ongoing support. Give access to your entire team for faster responses and improved internal communication. 


Shared Inbox

Connect all of your communication channels, including email, Live Chat, Facebook Messenger, and more. Leverage your single and centralized platform for simple communication and streamlined responses. 

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Knowledge Base

Make it easy for customers to find the information they need with a searchable library of videos, articles, and other resources. Reduce the number of service requests and improve customer satisfaction. 

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Help Desk Automation

Prioritize customer requests with HubSpot's automated Help Desk & Ticketing. Cut out the middleman and get customers the answers they need without human intervention and the associated delays. 

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Custom Feedback

Allow customers to share details about their experience through NPS, CSAT, CES, and custom surveys. Then, assess your customer feedback to identify trends and resolve persistent issues. 

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Analyze customer data and gain new insights through customizable automation and reporting. Improve the level of support you deliver and track the trajectory of customer engagement. 

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Live Chat

Don't miss an opportunity to get the conversation going and be the answer that your customers need. Engage with your customers quickly via chat to solve their order issues or provide information they need.


Omni-Channel Messaging

Ease communication and encourage authentic customer interaction. Give your customers multiple channels to access so you can provide the very best customer experience. 

Frequently Asked Questions

Can SmartBug help me integrate third-party software and tools with HubSpot’s software?

Yes! Take a look at HubSpot’s Marketplace App, which includes 1,250 integrations, so you can see which tools have native integrations that you can use day in and day out. We can also build custom integrations to make sure you’re getting the most of your data.

How can SmartBug help me with customizing my HubSpot Sales and Service Hubs?

We can use custom objects to snap together customer data across your CRM and access insights using a single, centralized dashboard. 

Don't waste time toggling between siloed tools and platforms. With HubSpot's Service Hub, you can view, store, and resolve tickets because customer data and activities are all stored under one roof. 

Looking to offload the customization of your Service Hub so you can focus on the bigger picture? SmartBug can help. 

Get in touch with our team to learn more about how we can tailor each of your hubs to ease your day-to-day demands. 

How does SmartBug support Service Hub connections with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub?

HubSpot delivers a fully integrated CRM, so whether you need help managing operations, sales, or marketing, together we can access all of the customer information we need in one place. 

Get in touch with our team to learn more about how we can tailor each of your hubs to ease your day-to-day demands. 

My company is already using a CRM system. Can SmartBug help us integrate it with HubSpot's Service Hub?

Yes. With SmartBug integration and migration services we can support your needs. HubSpot offers a fully supported, native Salesforce integration so you can stay on top of customer demands without slowing down. Get access to other CRMs with simple integrations, including Microsoft Dynamics. 

Need help with complex, custom HubSpot implementation? SmartBug can do that, too. 

Learn more about our HubSpot implementation and migration services. 

Schedule a Consultation