Tips for Client Engagement
Discover what it takes to grow your business with a digital agency partner invested in your success.
Let's make your client experience with SmartBug simply spectacular.
We've compiled our tips, tricks, and lessons learned after 15 years of delivering exceptional client outcomes. Think of these as client best practices, engineered to help maximize your results.
Provide insights from multiple departments.
Sure, we're a digital agency at our core—but we can do so much more by combining our expertise with your team's collective knowledge. Insights from your sales team, for example, could help us recommend services or tools to directly enable your sales team to close more revenue.
Assign a single point of contact to consolidate your approvals.
It's common for our clients to have more than one person reviewing deliverables. In this case, we require a single final approver from your team to avoid bottlenecks and conflicting communication.
Deliver feedback according to an agreed-upon schedule.
We want you to achieve your goals just as much as you do! However, we can't move your marketing efforts forward and achieve results if we don't have your approval. At the start of your retainer, we'll create a schedule that outlines turnaround times for deliverables and client approvals.
Consider the up-front investment—and long-term payoff—of a true agency partnership.
When your contract with SmartBug first kicks off, you'll spend up to 25 percent of your retainer establishing a strong working relationship with our team. This includes meeting with us, sharing insights, receiving consulting, approving deliverables, and more.
Keep the conversation going as your needs shift and your goals evolve.
Our client relationships are built on trust and clear communication so that every decision is a collective effort toward your next big win. We'll schedule routine check-ins with your team to discuss ongoing deliverables, celebrate benchmarks, and plan for your future business and marketing goals. From day one, we're invested in your success.
Consider us an extension of your team.
We want to see you succeed.
The more we're included as part of your organization, the more insight we'll have and the more revenue we can help you drive. Our most successful clients invite us to monthly, quarterly, and yearly internal planning meetings (virtual or on-site) to give us better insight into the direction of the business.
When we use the term partnership, it's not just lip service. The more we understand your organization's direction, the better we can align our team with yours.
Here's how we do it:
- We work to understand your business on a deep level.
- We define KPIs and objectives that make sense for you.
- We leverage all facets of digital (and traditional) marketing with a customer-centered approach.
- We're always focused on strong results.
What Our Clients Say
SmartBug knows HubSpot intimately and have achieved the impossible on multiple occasions for us.
Decided to take a chance and go with HubSpot's #1 partner. The SmartBug team not only delivered great results, but working with them couldn't have been easier.
We've seen a step-change in traffic, lead generation, and conversion due to SmartBug's expertise in designing and implementing our new site and our inbound program.
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