Reputation Management
Your customers are talking about your brand. Are you listening? By routinely analyzing, monitoring, and responding to your franchise network's customer reviews, you can bolster your brand's reputation and develop more personable, trustworthy, and long-lasting relationships throughout the entire customer lifecycle.
![writing an online review](https://www.smartbugmedia.com/hs-fs/hubfs/writing-a-review.jpg?width=1200&height=800&name=writing-a-review.jpg)
Connect with Customers & Enhance Your Online Presence
Create a 24/7 feedback loop with your customers.
Leverage user-generated content to your advantage.
![icon of a thumbs up and talk bubbles](https://www.smartbugmedia.com/hs-fs/hubfs/images/icons/sb-icon-communicate-thumbsup.png?width=50&height=51&name=sb-icon-communicate-thumbsup.png)
Strengthen your brand's public perception.
Unify branding and messaging across all marketing channels.
Deploy Our Proven Strategy
Ready to implement a reputation management plan across your entire franchise network? We've got you covered. Our subject matter experts support you throughout the entire customer lifecycle as you boost customer satisfaction, increase retention, and drive ROI.
Audit Your Reputation
Before you can improve your brand's online presence, you need to know where you stand with customers at the local level today. We'll take a look at your current channels to understand where you're making the biggest impact and flag opportunities to update any inaccurate or off-brand communication.
- Customer Reviews
- Social Media
![sb-icon-phone-analytics-1](https://www.smartbugmedia.com/hs-fs/hubfs/sb-icon-phone-analytics-1.png?width=60&height=67&name=sb-icon-phone-analytics-1.png)
Enhance Your Listings
Next, we'll get to work cleaning up those listings that may take your customers off course. By enhancing core listings and associated pages, we can accurately pinpoint where we need to focus most on generating quality customer reviews that resonate with your local target audience.
- Local SEO
- Employer Branding
- Customer Experience (CX) Strategy
- Fake Review Flagging
Respond to Customer Feedback
We hope for five-star customer reviews every time, but we're also prepared to pivot when critical feedback comes up. Should customer reviews include less-than-stellar praise, our team is here to provide timely, empathetic, and on-brand responses for every negative review.
- Facebook & Instagram
- Google Business Profile
Promote Positive Reviews
What better way to promote your greatest business successes than with the words of your customers themselves? Simply put: Your prospects want to hear from loyal, long-time customers. We'll work with your team to promote these positive reviews across social media, Google Business, and beyond.
- Facebook & Instagram
- Google Business Profile
- Public Relations Outreach
- SEO
Track Your Success
We want to celebrate every win with you, from each positive review to every new lead generated. Thanks to our reputation management platform, we're able to share those successes and monitor your progress with quantitative KPIs to keep your reputation indisputable and airtight.
- Sentiment Analysis
- Net Promoter Score
- Reviews on Key Websites
- Average Review Ratings
An Extension of Your Team
Innovators. Problem solvers. Go-getters. We’re proud to maximize outcomes for your business and accelerate your growth.
What Our Clients Are Saying:
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