Overview

Inbound isn’t a singular approach to marketing; it shouldn’t exist siloed from other departments and narrowly focus on one strategy. Working in tandem with other lead-generating initiatives, such as paid search, public relations, and the organization’s website, inbound can maximize a company’s entire marketing mission. However, what happens if your company is struggling in those other areas, as well? One such organization, Eagle’s Flight, hired SmartBug Media for the works: a website redesign on HubSpot CMS, a better paid strategy, a robust inbound campaign leveraging HubSpot Marketing, and eventually, PR. Here’s a story about how SmartBug Media, a full-service inbound agency, delivered widespread success for one of its most important clients.

One-Year Increase in Website Traffic

31%

ROI in 2017

93%

One-year increase in leads

109%

Background

Eagle’s Flight is a global leader in the development and delivery of business-relevant experiential learning programs. Founded in 1988 by experiential learning pioneer Phil Geldart, Eagle’s Flight offers organizations a range of programs, solutions, and events focused on leadership, culture transformation, customer centricity, skill development, and more.

The Problem

A Message That Wasn’t Reaching Its Audience

We first partnered with Eagle’s Flight in late 2015. At the time, the organization didn’t have a dedicated marketing team or an agency partner to lead and execute a marketing strategy. The website experience for visitors was disjointed and not reflective of the outstanding customer experience provided through Eagle’s Flight’s programs and services. Not only that, but sales also had little data from web interactions to inform conversations. Paid lead generation efforts weren’t producing any results, and there also wasn’t a public relations strategy in place. Eagle’s Flight had a bevy of great content, but prospects weren’t finding it—even if they were on the website.

“We had such a variety of offerings that really never had a home,” says Michelle Bennett, Vice President of Marketing at Eagle’s Flight. “We were trying to be everything to everyone and nothing to no one.”

Eagle’s Flight hired Bennett right after the company tabbed SmartBug to handle its inbound marketing efforts. Phil Geldart, the founder and CEO of Eagle’s Flight, went to the HubSpot partner directory to get a top-ranked agency. We were (and still are) at the top of the list, and he spoke with SmartBug CEO Ryan Malone to see if we were the ally Eagle’s Flight was seeking. This turned out to be the start of a longstanding, productive partnership that saw the marketing success of Eagle’s Flight soar.

Michelle Bennett

We were trying to be everything to everyone and nothing to no one."

Michelle Bennett

Vice President of Marketing, Eagle’s Flight

Our Solution

Delivering the Works

  • Inbound Marketing Playbook
  • PR
  • Paid Media Strategy
  • Website Design

SmartBug was tasked with helping Eagle’s Flight with multiple marketing strategies, including web, inbound, paid search and paid social, and eventually, PR. Here is what we did with each of those strategies to transform how Eagle’s Flight was presented to the market:

INBOUND

SmartBug’s Amber Kemmis headed the team that took the inbound marketing of Eagle’s Flight from struggling to thriving. The first steps of the retainer were the discovery process and our presentation of an Inbound Marketing Playbook—a comprehensive resource detailing buyer personas, lead criteria, gap analyses, and everything SmartBug Media would do to deliver inbound success.

“The playbook was huge,” Bennett says. “It reframed in the mind of executives what marketing is and what marketing isn’t. There’s a perception for people who aren’t necessarily in marketing that marketing is all about writing ad copy and the website. It’s so much deeper than that. That process, and including executives in it, is absolutely key to getting buy-in for the initiative.”

We embarked on an aggressive blogging strategy that built thought leadership and made Eagle’s Flight more visible to prospects looking for the solutions the company offers. The blog has been so successful since its inception that Eagle’s Flight was able to dial back its paid spend because the organic content started bringing so many leads to the website—and keeping them there.

“That’s just a gift that keeps on giving … actually putting something of value out there for people, so that you do have thoughts and opinions on a given topic and you are a place to go to find this information,” Bennett says. “Not only do you get them the first time, you get them coming back, and it’s the natural progression of well-aligned content to the blog that is true magic.”

The thought leadership goal of the inbound campaigns was crucial for Eagle’s Flight. Geldart is a prominent expert in the experiential learning realm; marketing that expertise ultimately increased the potential of captivating prospects and leads. “Given the industry we’re in, thought leadership is incredibly important and abundant,” Bennett says. “We have to show we can really play well in that space.”

The campaigns and premium content SmartBug developed contributed to boosting the profile of Eagle’s Flight. A guide on customer centricity, a culture transformation toolkit, a team-building guide, and various other assets to complement content are among the outstanding resources our team provided that impressed and converted leads.

WEB

The old Eagle’s Flight website struggled with UX, organization, and keeping visitors onsite. The site had no logical flow, and calls to action (CTAs) weren’t being used. In Bennett’s words, “It was ineffective.”

We completely redesigned the website on HubSpot CMS, incorporating the few things from the previous iteration that worked and adding features and best practices to bolster user experience and increase conversions.

“It was a complete destroy and rebuild,” Bennett says. “SmartBug brought their expertise and insight to determine what wasn’t working on the old site and set the vision of what could be on the new one."

“The new site maximizes the impact of Phil’s thought leadership and Eagle’s Flight’s expertise in a way that delivers results for marketing and sales.”

PAID SEARCH AND SOCIAL

With a new website in place, paid search and paid social re-emerged as a priority. SmartBug’s paid team carefully analyzed, month over month, which paid efforts were working and not working, and defined areas where spend could be optimized. Initially, the new paid strategy SmartBug and Eagle’s Flight developed was geared toward bringing prospects to the website. Organic traffic needed time to build, and with paid search focusing on keywords, personas, and the top of the funnel, inbound initiatives could take the time needed to fully establish themselves.

On top of the traffic benefits, the paid budget that Eagle’s Flight was allotting delivered better ROI. Cost per click went down, and more qualified traffic was arriving on the site through paid channels.

With inbound efforts moving through HubSpot Marketing, public relations, and the new website on HubSpot CMS consistently attracting and converting leads, paid’s mission has evolved to focus more as a retargeting method toward the bottom of the funnel. “It goes to the integrative nature of marketing and sales,” Bennett says. “It all has to work together.”


PUBLIC RELATIONS

Eagle’s Flight had no public relations strategy before partnering with SmartBug Media. We immediately began publishing news releases on our client’s behalf, but Eagle’s Flight was looking for something more advanced. Rather than hiring an outside PR firm, Eagle’s Flight trusted SmartBug to take its public relations to the next level.

Doreen Clark, SmartBug’s Director of Public Relations, began working with Eagle’s Flight in early 2017 and immediately secured opportunities for guest articles with Phil Geldart’s byline to appear in top industry and business print and online publications. A crowning achievement on this front was an article—now up to three articles—in Entrepreneur.

“In terms of brand recognition, being able to get into Entrepreneur took us from being industry-related to the mass market,” Bennett says. “Seeing our name in a publication like that was impressive, and it made the buying decision easier for our clients who saw we were a thought leader in such a recognized publication.”

The article placements have steadily continued, and SmartBug also helped develop a media kit that can be found on the Eagle’s Flight website.

The Results

Increased Leads, Increased Revenue

 

The first year of SmartBug’s retainer produced nice results for Eagle’s Flight. In 2017, those results hit the stratosphere.

For starters, traffic grew 31.3 percent from 2016 to 2017. Thanks to fresher blog content, a more accessible and user-friendly resource center, and strategic CTAs, conversions on the website increased from 1.4 percent to 2 percent.

The success didn’t stop there. Leads jumped a whopping 109.3 percent from 2016 to 2017, and the visitor-to-lead rate climbed 59.12 percent. MQLs increased an incredible 177.2 percent, SQLs jumped by 67.8 percent, and opportunities skyrocketed 142.2 percent. This has led to—most importantly—a 172.1 percent increase in marketing attributed revenue. Together, these results helped to achieve a 93 percent ROI in 2017 for Eagle’s Flight.

Furthermore, SmartBug’s efforts have allowed Eagle’s Flight to refocus its sales processes to better convert the additional leads we are helping get to the website.

“Through our partnership with Smartbug, I’m thrilled to say now we have a cohesive global brand,” Bennett says. “Pre-SmartBug, it was very siloed; offices were doing their own thing; there wasn’t a very cohesive brand and voice for Eagle’s Flight. Now, that’s developed globally. In conjunction with our marketing efforts, we’ve streamlined our inside sales process so that when people come through the top, they actually get down to the bottom.”

Two-plus years into our partnership, SmartBug Media shows no signs of slowing down and plans to bring more innovation, passion, and excellence to the marketing and PR goals of Eagle’s Flight.