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A woman smiles as she navigates a website because it provides a great user experience.

How a Visitor-First Approach Increases Conversion Rate Optimization

June 7, 2023

By Abe Schmidt

You know your brand’s website like the back of your hand, but do you know what experience your website delivers to visitors?

Your website should be one of your company’s hardest workers, from making a great first impression to actually converting customers. Using the right tools, we can put ourselves in our website visitors’ shoes to gain insights that will empower our conversion rate optimization (CRO) efforts.

How Does Conversion Rate Optimization Work?


Conversion rate optimization means achieving the best possible ratio of website visitors who take a desired action, such as making a purchase or scheduling a consultation. To accomplish this, we have to focus on optimizing the website experience. 

There are many ways you can improve your website to boost conversion rates. For instance, this might involve: 

These are just a few areas to consider among many. Everything from the placement and wording of your calls to action (CTAs) to your use of multimedia and design elements can influence your CRO.

What Does It Mean to Take a Visitor-First Approach to CRO?

Because CRO seeks to encourage website visitors to convert, it makes sense to think about the website experience from a visitor’s perspective. Fortunately, with modern tools and resources, you don’t have to guess how visitors interact with your website. 

We can use research related to human behavior to design from a visitor-first perspective, resulting in a website that provides a better experience for first-time and repeat visitors alike. 

Empower Your Visitor-First CRO with the Right Practical Tools

You need a baseline to learn how visitors interact with your website and find areas for improvement. One suite of tools I highly recommend for collecting that data is Lucky Orange. Lucky Orange provides insights into the user journey on your site through tools like user session recordings and dynamic heatmaps, and it can directly integrate with Hubspot and other platforms. 

Step 1: Gather Data

These tools allow us to look for interactions (or a lack of interactions) that run contrary to what we want to see visitors doing on our website. For instance, we might identify:

  • Unexpected page interactions that we wouldn't normally associate with the intended navigation behavior.
  • Interactions that occur before bouncing without completing the purchase or contact process.
  • Forms and CTAs that are being ignored.

Step 2: Make Changes

After we figure out potential problems, we come up with possible solutions and propose, build, and release the changes based on our findings. This may consist of undergoing a total website redesign or simply making a few tweaks here and there.

Step 3: Reevaluate

The next step—and one of the more important steps of the CRO process—is reevaluation. Also known as A/B testing, this is where we see what impact our changes to the website are having on visitors’ behavior and likelihood to convert. We can see this play out by watching recordings of visitors interacting with the new version of the site and viewing their heatmap data. This A/B testing phase can provide even more insights to help us refine the site in the next round of revisions.

Collect information, make changes, measure results, repeat. This is the key to a great conversion rate optimization process, and tools like Lucky Orange are an infinitely valuable ally.

Partner Up for Effective Visitor-First CRO

Conversion rate optimization can be an involved process. If you’re overwhelmed or need support, consider contracting with a partner. A do-it-yourself approach is a real miss if it keeps your website from realizing its full converting potential. 

Want a helping hand to do the heavy lifting? SmartBug Media offers fixed-scope projects so you can get the help you need without making a long-term commitment. We can offer CRO guidance, a website redesign, and many other services to help you put website visitors first and reap the rewards. Learn more about Inbound à la Carte from SmartBug.



Not quite ready to make it official?

Take Intelligent Inbound® for a test drive with a fixed-scope, one-time project.

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Topics: User Experience, Conversion Rate Optimization, CRO