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Supercharge Your Pipeline

Zendesk to HubSpot Migration Solution


Discover our turnkey approach to seamlessly migrating all of your data from Zendesk to HubSpot.

Why choose HubSpot's Service Hub?

 HubSpot's Service Hub connects your teams with the tools they need to elevate the customer experience, improve retention, and boost your business's bottom line. 

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Improve Customer Retention

Support, retain, and grow your customer base with streamlined and personalized 24/7 support.
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Increase Revenue Opportunities

Connect customer interactions to your front office so you can more quickly identify upsell and cross-sell opportunities.

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Increase Agent Productivity

Increase productivity with robust customer service tools, including omnichannel messaging, VoIP, and live chat.
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Consolidate Your Customer Data

Get a 360-degree view of your customer experience with a secure customer portal that keeps ticket conversations secure.
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Operate from a Single, Unified Platform

Keep your internal sales, marketing, and customer service teams connected and working toward the same goals.

Need help getting started? We got you! 

SmartBug delivers a seamless transition from Zendesk to HubSpot's Service Hub and supports your team from initial audit to post-migration support.

Pre-Migration Support

Pre-Migration Planning Report

We'll start by defining the total scope of work. We ask clients to review and verify our reports before the migration process to ensure alignment with their expectations and requirements. Our pre-migration report includes:

  • Data migration scope
  • Items to be transferred
  • Specific tasks required for a full migration
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Complete Data Transfer

After the initial audit, we'll begin a complete data transfer from Zendesk to HubSpot's Service Hub. By consolidating your customer service data, you can connect your data into a single, unified, and increasingly efficient system. During this process, we'll migrate:

  • Conversations (coming soon)
  • Knowledge base articles
  • Attachments
  • Tickets
Comprehensive Configuration & Testing

Comprehensive Configuration & Testing

Next, we'll work behind the scenes in adherence with data security protocols to ensure all elements of the HubSpot Service Hub are optimally configured before you go live, including:

  • Service desk
  • Self-service offerings
  • Customer feedback channels
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Personalized Post-Migration Support

Finally, we'll provide ongoing training and support to enhance your long-term success. Our monitoring and optimization strategies sustain smooth operations and offer the tools you need to maximize the value you receive from HubSpot's Service Hub. We'll work with clients on an individualized basis to:

  • Review the migration progress
  • Offer feedback for optimization
  • Provide ongoing training and support
Pricing & Timeline

What can you expect?

At SmartBug Media, we're committed to your success. That's why we're transparent about the investment our migration services require. Check out our features comparison table to learn how our solutions stack up against self-service and do-it-yourself options.

View Comparison Table
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Timeline

Our migration plans require a minimum of four weeks. Timelines are dependent on the complexity of the project, including the number of systems, types of data, and volume of automation required for the migration.
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Pricing

Our pricing plans start at $5,000. Our standard package includes the basic migration of essential data from Zendesk to HubSpot. Our premium package includes everything in our basic package plus migration of historical conversations and up to five, five-step workflows.

SmartBug builds it better. 

We'll work with your team to automate, optimize, and scale your customer service with a centralized solution that promotes customer success in the HubSpot ecosystem and beyond.

HubSpot Service Hub's Standout Features

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Customer Portal

Gain control over and flexibility within your customer portal. Quickly access ticket conversations with both your customers and your customer support representatives for speedy resolution.

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Fully Integrated CRM

With a holistic view of your customers' engagement, you can provide immediate and ongoing support. Give access to your entire team for faster responses and improved internal communication.
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Shared Inbox

Connect all of your communication channels, including email, live chat, Facebook Messenger, and more. Leverage your single, centralized platform for simple communication and streamlined responses.
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Knowledge Base

Make it easy for customers to find the information they need with a searchable library of videos, articles, and other resources. Reduce the number of service requests and improve customer satisfaction. 

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Help Desk Automation

Prioritize customer requests with HubSpot's automated help desk and ticketing. Cut out the middleman and get customers the answers they need without human intervention and the associated delays. 

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Customer Feedback

Allow customers to share details about their experience through NPS, CSAT, CES, and custom surveys. Then, assess your customer feedback to identify trends and resolve persistent issues. 

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Reporting

Analyze customer data and gain new insights through customizable automation and reporting. Improve the level of support you deliver and track the trajectory of customer engagement. 

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Live Chat

Don't miss an opportunity to get the conversation going and be the answer your customers need. Engage with your customers quickly via chat to solve their order issues or provide key information.

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Omnichannel Messaging

Simplify communication and encourage authentic customer interaction. Give your customers access to multiple channels so you can provide the very best customer experience.

Other Features Coming Soon!

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Customer Health Scoring

Get a comprehensive view of customer health across HubSpot's Service and Ops Hubs. Identify customers at risk of churn and spot upsell opportunities by analyzing engagement metrics and support history. 

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AI-Driven Sentiment Analysis

Tailor engagement strategies with a deep understanding of customer sentiment trends by analyzing customer interactions across tickets and conversations within HubSpot.

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Predictive Customer Support Insights

Improve staffing allocation, prevent burnout, and ensure high-quality customer service during peak times with machine learning algorithms and advanced AI.

Explore the Differences In Migration Options

SmartBug Third-Party DIY Migration Tools Self-Service Tools (HubSpot CSV Importer)
Compare These Features
Price Starting at $5,000 $500-$2,000+ Free
Time Commitment 4-8 Weeks 1-4 Weeks 4-10 Weeks
Pre-Migration Analysis
Project Management
Service Hub Training
System Integrations
Migration of Macros + Historical Conversations (coming soon)
Post-Launch Support Varies By Tool

Mastering HubSpot's Service Hub

Start exploring our mini webinar series, "Mastering HubSpot's Service Hub." These bite-sized episodes, hosted by customer success experts, offer practical tips for transforming your customer experience in the HubSpot ecosystem.

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Zendesk vs. HubSpot's Service Hub

Weighing the pros and cons of Zendesk versus HubSpot? Learn what sets Service Hub apart and how you can maximize its value for your customer retention and success initiatives. 

Explore Service Hub's standout features with SmartBug Media's Paul Schmidt and discover the benefits of managing your customer success within HubSpot's fully integrated CRM.

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Customizing Your Service Hub

Transform your Service Hub into a customized powerhouse for streamlined workflows and happy customers.

Join Kendra Ellis from SmartBug Media and Sophie Merrow from HubSpot as they reveal actionable strategies for customizing your workspace, leveraging automation, and unlocking the full potential of Service Hub for your business's sustained success.