Why choose Service Hub?
Customer Retention
Revenue Opportunities
Agent Productivity
Centralized Reporting
Pre-Migration Planning Report
We'll start by defining the total scope of work. We ask clients to review and verify our reports before the migration process to ensure alignment with their expectations and requirements. Our pre-migration report includes:
- Data migration scope
- Items to be transferred
- Specific tasks required for a full migration
Complete Data Transfer
After the initial audit, we'll begin a complete data transfer from Zendesk to HubSpot's Service Hub. By consolidating your customer service data, you can connect your data into a single, unified, and increasingly efficient system. During this process, we'll migrate:
- Conversations (coming soon)
- Knowledge base articles
- Attachments
- Tickets
Comprehensive Configuration & Testing
Next, we'll work behind the scenes in adherence with data security protocols to ensure all elements of the HubSpot Service Hub are optimally configured before you go live, including:
- Service desk
- Self-service offerings
- Customer feedback channels
Personalized Post-Migration Support
Finally, we'll provide ongoing training and support to enhance your long-term success. Our monitoring and optimization strategies sustain smooth operations and offer the tools you need to maximize the value you receive from HubSpot's Service Hub. We'll work with clients on an individualized basis to:
- Review the migration progress
- Offer feedback for optimization
- Provide ongoing training and support
What can you expect?
At SmartBug Media, we're committed to your success. That's why we're transparent about the investment our migration services require. Check out our features comparison table to learn how our solutions stack up against self-service and do-it-yourself options.
Timeline
Pricing
Customer Portal
Gain control over and flexibility within your customer portal. Quickly access ticket conversations with both your customers and your customer support representatives for speedy resolution.
Fully Integrated CRM
Shared Inbox
Knowledge Base
Make KBs accessible with a searchable library of videos, articles, and other resources. Use multiple knowledge bases to scale content for multiple brands or to separate internal articles.
Help Desk Automation
Prioritize customer requests and cut out the middleman with HubSpot's automated help desk and ticketing. Ensure tickets go to the right support representative at the right time with capacity and skills-based routing.
Customer Feedback
Allow customers to share details about their experience through NPS, CSAT, CES, and custom surveys. Then, assess your customer feedback to identify trends and resolve persistent issues.
Reporting
Analyze customer data and gain new insights through customizable automation and reporting. Improve the level of support you deliver and track the trajectory of customer engagement.
Live Chat
Don't miss an opportunity to get the conversation going and be the answer your customers need. Engage with your customers quickly via chat to solve their order issues or provide key information.
Omnichannel Messaging
Simplify customer engagement across multiple channels. "Bring your own" messaging allows users to sync their systems and maximize functionality with integrated messaging channels and APIs.
Customer Success Management
Manage your book of business and drive value across the customer lifecycle. Sync your product usage data using custom events and report on data usage changes over time.
Customer Health Scoring
Get a comprehensive view of customer health across HubSpot's Service and Ops Hubs. Identify customers at risk of churn and spot upsell and cross-functional opportunities by analyzing engagement metrics and support history.
AI-Infused Support
Leverage real-time AI recommendations to provide timely and personalized support, manage multilingual AI for maximum efficiency, and enable chatbots to respond to customers, create tickets, search KB articles, and resolve issues.
