SmartBug Media® Named 2024 HubSpot North American Partner of the Year.    Learn More

Skip to content
Let's Talk

Chaparral Motorsports


Revving Engines and Revenue for Chaparral Motorsports

SmartBug work example for Chaparral Motorsports
SmartBug work example for Chaparral Motorsports
SmartBug work example for Chaparral Motorsports

Background

Chaparral Motorsports has been chasing checkered flags for more than four decades. Started as a family motorcycle parts business, Chaparral® offers every major brand of ATVs, motorcycles, and utility vehicles and provides riders with parts to repair and rebuild.

The powersports industry faces unique marketing challenges, stemming from distinct product set niches, vehicle fitment complexities, and geographical variations. Chaparral Motorsports wanted to address each of these challenges with a combination of data-driven marketing, market segmentation, customer profiling, and personalized messaging.

The company contacted SmartBug Media® for help personalizing and targeting email marketing for its niche audiences, factoring in both regional trends and customer behavior. Throughout the partnership, SmartBug and Chaparral Motorsports unleashed new levels of personalization and consistency with email and SMS.

SmartBug work example for Chaparral Motorsports SmartBug work example for Chaparral Motorsports

Spot-On Brand Voice Alignment

Gearheads and riders can tell if you’re blowing smoke up their ... well, you know. Chaparral Motorsports knew it needed to speak the right language to drive conversions.

That meant crafting a brand voice that blends riders’ sense of adventure with their responsibility to their ride. By speaking authentically across email messages, SmartBug increased open rates by 15 percent and click rates by 140 percent.