Annual Report
HubSpot Annual State of Service in 2022
Customer expectations are rising to an all time high, with customer service and experience being a key determinant of brand loyalty. In this report, HubSpot surveyed over 1,400 customer service leaders to understand their goals, challenges and technologies they leverage for delivering quality service.
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![HubSpot Annual State of Service Report cover](https://142915.fs1.hubspotusercontent-na1.net/hub/142915/hubfs/HubSpot%20State%20of%20Service%20Report/State%20of%20Service%20Report%20-%20Teaser%20Image.png?width=420&height=561&name=State%20of%20Service%20Report%20-%20Teaser%20Image.png)
![two people smiling at each other and working on a laptop two people smiling at each other and working on a laptop](https://www.smartbugmedia.com/hs-fs/hubfs/Stocksy_txp9db27673udw200_Large_3458180.jpg?width=740&height=493&name=Stocksy_txp9db27673udw200_Large_3458180.jpg)
Download this report to understand:
- Top challenges service leaders and teams face
- Leading tools and technologies for service teams
- How service teams deliver on core service metrics
“90% of service leaders reported that customer expectations have increased to an all-time high.”
![What are your biggest challenges as a service leader graph](https://142915.fs1.hubspotusercontent-na1.net/hub/142915/hubfs/HubSpot%20State%20of%20Service%20Report/2-What%20are%20your%20biggest%20challenges%20as%20a%20service%20leader_-100.jpg?width=1200&height=744&name=2-What%20are%20your%20biggest%20challenges%20as%20a%20service%20leader_-100.jpg)
![Which tools or technologies enable your customer service teams graph](https://142915.fs1.hubspotusercontent-na1.net/hub/142915/hubfs/HubSpot%20State%20of%20Service%20Report/4-Which%20tools%20or%20technologies%20enable%20your%20customer%20service%20teams_-100.jpg?width=1200&height=744&name=4-Which%20tools%20or%20technologies%20enable%20your%20customer%20service%20teams_-100.jpg)
![What metric(s) is your team measured on graph](https://142915.fs1.hubspotusercontent-na1.net/hub/142915/hubfs/HubSpot%20State%20of%20Service%20Report/3-What%20metric(s)%20is%20your%20team%20measured%20on_-100.jpg?width=1200&height=744&name=3-What%20metric(s)%20is%20your%20team%20measured%20on_-100.jpg)
Overview of chapters you'll find in this report:
- Service Leaders Want More Time Spent Helping Instead of Searching
- Choice and Flexibility Expected to Drive Better Customer Outcomes
- Authenticity as a Driver of Customer Experience
Get the scoop on the future of service
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