Fast Forward: Unlock More HubSpot Value with HubSpot’s Latest Features

Service Hub 101: Support that Scales with You

Welcome to the Fast Forward: Unlock More HubSpot Value with HubSpot’s Latest Features, a five-part, on-demand video series designed to help current and prospective HubSpot users get more out of the platform. Next up? "Service Hub 101: Support that Scales with You," where you'll learn more about HubSpot's:

Help desk workspace upgrades
Customer Agent for email, WhatsApp, and Messenger
Knowledge Base Agent
Health scoring and sentiment analysis

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Paul Schmidt, Director, Marketing Strategy - Formal

VP of Marketing at SmartBug Media

Paul is the VP of marketing at SmartBug Media and the host of the Fast Forward vidcast series. With a background in journalism and a deep understanding of HubSpot's ecosystem, Paul brings a unique ability to break down complex topics into clear, actionable strategies. He’s passionate about helping businesses scale with smarter systems, sharper messaging, and well-executed campaigns.

Julia Tiedt - Director, Marketing Strategy - Formal

Senior Director of Account Strategy at SmartBug

Julia leads client services at SmartBug Media, where she focuses on driving exceptional outcomes through customer experience, marketing automation, and operational efficiency. With over a decade of experience in account management and service enablement, she helps teams implement service strategies that scale—without losing their human touch.